User Services Specialist

Information Technology Services · Galesburg, Illinois
Department Information Technology Services
Employment Type Full-Time Benefited
Minimum Experience Mid-level
Compensation Competitive

User Service Specialist | Information Technology Services

Knox College invites applications for the full-time position of User Service Specialist in Information Technology Services, responsible for all aspects of operation and support of technology at the College. The User Services Specialist will be required to interact with end users of varying technical sophistication in a respectful, patient and culturally sensitive manner. This position reports to the Director of User Services.

Knox College provides a competitive salary and a strong benefit package including health, dental, vision and life insurance, access to a retirement plan, a generous paid vacation and holiday package. Tuition remission is also available after a two-year waiting period, free membership to our recreation center and much more!

Essential Duties:

  • Engage with faculty to acquire, develop and implement technologies that enhance teaching and learning
  • Coordinate use of computer-based teaching facilities (Labs and Classrooms) and related equipment for classroom instruction and staff training
  • Provide telephone and in person support for hardware, software and network related inquiries
  • Support the technology needs of various College events such as Board Meetings, Homecoming, and presentations by visiting scholars and professionals
  • Work outside of normal office hours to provide technical support at College events and functions
  • Supervision, training and mentoring student employees staffing the help desk and computer labs

Education and Experience


  • Bachelor's Degree or 5 years experience in a technical support role in lieu of a degree
  • Strong general computing knowledge and troubleshooting skills in an enterprise network
  • Advanced knowledge of Windows and Mac OS and troubleshooting techniques
  • Strong organizational skills and work ethic
  • The successful candidate will be challenged by the volume and wide range of tasks for which they will be responsible
  • Strong desire to learn new and evolving technologies, and to work with diverse faculty and students in implementing those technologies for effective pedagogies and student learning.
  • Experience using and troubleshooting desktop productivity applications
  • Excellent written and verbal communication skills
  • Availability to work outside normal office hours to provide support for College events and functions
  • Ability to lift and carry objects weighing up to 50 lbs
  • Periodic travel to conferences and workshops


  • Supervisory experience
  • Technical support experience in a higher education environment
  • Experience with Google and Microsoft productivity applications
  • Experience debugging network connectivity issues in an IP based WiFi enterprise network
  • Knowledge of IP network fundamentals and services
  • Knowledge of peripherals
  • Knowledge of antivirus software
  • Experience with web content development and authoring
  • Experience configuring and debugging IOS and Android connectivity and application issues


Interested applicants should complete a Knox College employment application by selecting “Apply for this Job” below and on the right side. Any offer of employment will be subject to the successful completion of a background check. Review of applications will begin immediately. Please contact with any questions.

Knox Notice of Non-Discrimination

In keeping with its commitment to equal rights since it was founded in 1837, Knox College particularly welcomes applications from members of underrepresented groups. Knox College does not discriminate on the basis of sex, pregnancy, gender identity or expression, race, color, creed, national or ethnic origin, religion or religious affiliation, sexual orientation or preference, age, marital or family status, disability, veteran status, or other status protected by applicable federal, state, or local law in admission, financial aid, employment, athletics, or any other aspect of its educational programs or activities. In addition, Knox College is prohibited by Title IX of the Education Amendments of 1972 and its accompanying regulations from so discriminating on the basis of sex.

The College official responsible for coordinating compliance with this Notice of Non-Discrimination is Kimberly K. Schrader, Title IX Coordinator. Any inquiries regarding Title IX or the College's policies that prohibit discrimination and harassment should be directed to the Title IX Coordinator identified below. The Coordinator will be available to meet with or talk to students, staff, and faculty regarding issues relating to this Notice of Non-Discrimination and the College’s policies and procedures.

Title IX Coordinator
Kimberly K. Schrader
Old Jail 12 | Campus Box K-209
337 South Cherry Street
Galesburg, IL 61401
Phone: 309-341-7751

Inquiries about the application of Title IX to Knox may be referred to the Title IX Coordinator, the United States Department of Education’s Assistant Secretary for Civil Rights, or both. Individuals may also contact the U.S. Department of Education's Office of Civil Rights for additional information.

Office for Civil Rights
U.S. Department of Education-Chicago Office
500 W Madison St., Suite 1475
Chicago, IL 60661-4544
Phone: 312-730-1560

Inquiries regarding the College’s policies regarding the Americans with Disabilities Act of 1990 (“ADA”), or Section 504 of the Rehabilitation Act of 1973 (“Section 504”) should be directed to either the Assistant Vice President of Human Resources or Director of Disability Support Services identified below.

For Employees:

Assistant Vice President of Human Resources
Amy Chambers
Administrative Services Center 109 | Campus Box K-200
368 South Prairie Street
Galesburg, IL 61401
Phone: 309-341-7200

For Students:
Director of Disability Support Services
Stephanie Grimes
Umbeck Science and Math Center E111 | Campus Box K183
340 South West Street
Phone: 309-341-7478

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  • Location
    Galesburg, Illinois
  • Department
    Information Technology Services
  • Employment Type
    Full-Time Benefited
  • Minimum Experience
  • Compensation